RETURN POLICY


1. Products purchased from the magneticdrivepump.com e-store have the right to return within 14 days. The consumer has the right to withdraw from the contract within 14 days and the consumer must return the goods no later than within 14 days of making the withdrawal application.

 

2. The invoice that came with the purchase of the product is required to return or replace the product.

 

3. In order to exercise the right of return, the consumer must submit an application (form can be found here) to the address of the magneticdrivepump.com e-store [email protected] not later than within 14 days after receipt of the goods. Also specify the following information in your e-mail: the product to be returned, the original invoice number and the consumer’s current account to which the money will be returned.

 

4. The returned product must not be damaged and must be complete and in the original packaging. In order to exercise the right of withdrawal and to avoid paying compensation in the event of a return, the product packaging must be opened carefully without damaging it. It may be used to inspect the goods in a manner necessary to ascertain the nature, characteristics and functioning of the thing

 

5. The 14-day right of return does not apply to the following goods / cases:

 

– the product has been manufactured according to the consumer’s personal needs or according to the conditions specified by the consumer;

– the buyer is a legal person or a company;

– computer games and computer software, gift cards and sealed audio-video carriers (DVD, HDD, SSD, CD) are not refundable.

 

6. If the product has been purchased as part of a campaign where another product has been added to the product, you must return the entire set (ie all products).

 

7. We will transfer the money back to the Consumer’s current account within 14 days of receiving the withdrawal application.

 

8. The magneticdrivepump.com e-store has the right to deduct the cost of compensation for the returned product and the refunded amount.

 

9. If the returned product (and product packaging) has deteriorated and the deterioration is caused by circumstances that are not caused by Best2Sale OÜ and as a result of misuse of the product, Best2Sale OÜ has the right to set off the decrease in the value of the product with the amount paid by you for the product and to be returned to you. For set-off, Best2Sale OÜ will send you a set-off application to the e-mail address provided by you when placing the order. If you do not agree with the decrease in value indicated in the set-off notice, you have the right to involve an independent expert to determine the decrease in value of the product. The costs related to the expertise shall be divided in half between you and Best2Sale OÜ, unless the position of one of the parties is obviously unfounded. In such a case, the costs of the expert examination shall be borne by the party whose position was manifestly unfounded.


CLAIMS EXAMINATION
1. In the case of products purchased from the magneticdrivepump.com e-store, the time for submitting a claim is at least 2 years from the delivery of the goods to the Consumer. Some products may have an additional warranty from the manufacturer.

 

2. If Best2Sale has provided a sales warranty for the device, Best2Sale will ensure that the defects are rectified in accordance with the terms of the sales warranty.

 

3. The claim shall be based on the sales invoice for the device and the completed manufacturer’s warranty card if required by the manufacturer.

 

4. The claim does not cover the teaching, adjustment, maintenance, cleaning, restoration of the commercial appearance of the product or the elimination of defects caused by non-compliance with the instructions for use.

 

5. magneticdrivepump.com does not eliminate deficiencies that have arisen during the right to submit claims free of charge, if it is caused by:

• software errors installed in the device;

• normal wear and tear;

• incorrect use or maintenance (incl. If the device has been repaired or maintained by a person not authorized by the manufacturer);

• damage, replacement or removal of the serial number, control sticker or marking sticker of the device and / or part;

• external factors. External factors include thunderstorms, substandard voltage and voltage fluctuations, humidity, fluid, mechanical damage, etc.

• The product will not operate due to the fault of the owner, as a result of improper operation, non-observance of the operating instructions or if the defects were caused by careless storage, maintenance or overloading of the product.

 

6. magneticdrivepump.com relies on the expertise performed by the manufacturer’s authorized representative to determine liability. If, as a result of the examination, it turns out that the deficiencies are caused by the factors listed above, but the device can be repaired, the Consumer has the opportunity to order a repair for a fee. Equipment with liquid / moisture damage and / or mechanical damage will continue to be repaired only for a fee.

 

7. An examination fee must be paid for the expert examination performed on the device if magneticdrivepump.com is not responsible for the elimination of the defect that has appeared on the device and the device cannot be repaired. The Consumer must also pay an examination fee if the device is not found to be defective as a result of the examination (diagnostics) and the device meets the technical requirements of the manufacturer.

 

8. During the claim period, the Consumer has the right to repair the product free of charge. If the product cannot be repaired and the defect is due to the manufacturer’s fault, the product will be replaced in accordance with the repair certificate issued to the consumer by an authorized repair company. If repair or replacement of the product is not possible or fails, the consumer has the right to withdraw from the sales contract (demand a refund).

 

9. If the consumer does not agree with the position of magneticdrivepump.com, the consumer must prove that:

• there is a defect (non-compliance with the terms of the contract)

• the defect or its cause existed at the time of delivery of the device;

• magneticdrivepump.com is responsible for the defect.

 

10. In the event of deficiencies occurring within the first 12 months, the retail client must prove that:

• there is a defect (non-compliance with the terms of the contract);

• Absence or cause within the first 12 months.

 

11. In order to exercise the right to submit a claim, an e-mail must be sent to our customer service [email protected]

 

12. In addition to the rights arising from the right to file a claim, the Consumer also has all other rights arising from the legislation of the Republic of Estonia.

 

Warranty Conditions:

magneticdrivepump.com (Best2Sale OÜ) mediates the manufacturer’s warranty for the goods sold. The warranty gives the buyer the right to demand free repair or replacement of the thing during the warranty period. The guarantee is valid in the territory of the Republic of Estonia.

 

Expertise – an expert examination performed by the magneticdrivepump.com maintenance department (in some cases also by the product importer) to find out the existence and cause of a defect in the product.

 

Independent expert examination – an additional paid expert examination performed at the request of the client by an independent expert if the client is not satisfied with the results of the expert examination performed by magneticdrivepump.com.

 

The warranty covers the costs of repairing design, manufacturing and material defects and defects caused to the device due to these defects.

 

The warranty period starts from the delivery of the thing to the buyer and lasts until the period specified by the manufacturer of the goods.

 

The duration of the warranty repair is up to 45 days. When ordering parts with a long delivery time, the warranty repair time may be longer. We provide initial feedback on warranty repairs as soon as possible after the product reaches the repair shop.

 

Please keep the product packaging and all proof of purchase until the end of the warranty period in case of problems with the product. Replacement and return is only possible if a complete set is available.

 

THE SALES WARRANTY DOES NOT EXTEND:

 

– diskettes, CDs / DVDs, packaging, documentation, consumables, licenses, software and installation media;

– malfunctions of the product due to accidental or intentional damage to the product by the user;

– malfunctions of the device caused by changes in the technical characteristics of the device by a person or service not certified by the manufacturer;

– malfunctions caused by non-observance of the product instructions;

– errors caused by software;

– cleaning the device;

– when using the device for training;

– disturbances in the operation of the product caused by the use of the product under non-intended environmental conditions. This also includes computer parts that have been incorrectly handled by the customer or third parties;

– malfunctions of the device due to thunder or other natural phenomena (force majeure);

– Interference caused by connecting a computer or other device to an improper electrical outlet (including an unearthed electrical outlet).

– product malfunctions due to the connection of live equipment;

– interference caused by software installed by the customer in the product;

– computer failures caused by the customer’s non-compliance with the parameters specified by the manufacturer for the computer components;

– products and parts whose serial numbers, control stickers or marking stickers have been damaged, replaced or removed.

 

Best2Sale OÜ IS NOT RESPONSIBLE FOR:

– for the preservation of the information on the brought device, as well as if the data or software on the computer is damaged or damaged during the warranty repair.

– for failure to eliminate defects in the product, if the defect did not appear during the warranty repair and its occurrence during the warranty repair of the product has not been registered.

During the warranty period given to the goods by the manufacturer / seller, the customer may file a complaint with Best2Sale OÜ regarding the circumstances preventing the intended use or storage of the goods, which are caused by defects in the quality of the goods. The consumer’s complaint is resolved in accordance with the applicable legislation.

The complaint must be submitted in Estonian and as clearly described as possible about the defect in the product.

The consumer’s claim is not subject to settlement if Best2Sale OÜ proves that the defects in the use of the goods have arisen due to the consumer’s fault.

Best2Sale OÜ is obliged to perform an expert examination at the request of the customer or, if necessary, order an independent expert examination in order to find out the causes of the defect in the matter. If the examination reveals that the part is in order or the defect is not covered by the warranty, the customer will pay the examination costs.

The costs incurred in connection with the equipment brought into the warranty service without a reason (if the defect is not caused by the manufacturer’s defect or the warranty conditions of the product have been violated) are covered by the buyer (only valid if 6 months have passed since delivery).

In such a case, Best2Sale OÜ has the right to submit an invoice to the customer for the work performed so far in accordance with the valid price list.